Privacy Policy

Last Updated: [Current Date - e.g., July 23, 2025]

This Privacy Policy describes how Menten.ai ("we," "us," or "our") collects, uses, and discloses your information when you visit, use, or make a purchase from [your website address - e.g., www.menten.ai] (the "Site").

‍1. Information We Collect
‍This section details the types of information you collect. Be specific.

‍A. Information You Provide Directly:

• Account Information: When you create an account, we may collect your name, email address, password, and any other information you provide (e.g., company name, job title).
Communication Information: When you contact us through forms, email, or chat, we collect the content of your communications and your contact information.
Payment Information: If you make purchases, we collect payment details (e.g., credit card number, billing address). [Note: If you use a third-party payment processor like Stripe or PayPal, state that you do not directly store this information and refer to their privacy policy.]
User-Generated Content: If your platform allows users to submit content (e.g., comments, forum posts, AI prompts, AI-generated content), clearly state what is collected.
Survey/Feedback Information: If you participate in surveys or provide feedback.

B. Information Collected Automatically:

• Log Data: When you access our Site, our servers automatically record information that your browser sends. This may include your IP address, browser type, operating system, referring/exit pages, visited pages, and the date and time of your visit.
Usage Data: Information about how you use the Site, such as the features you access, the time spent on pages, and your interaction with our services.
Device Information: Information about the device you use to access the Site, including the device type, unique device identifiers, and mobile network information.

Cookies and Tracking Technologies:

• Cookies: Small data files stored on your device. Explain their purpose (e.g., authentication, preferences, analytics).
Web Beacons/Pixels: Tiny graphics with a unique identifier, used to track user activity.
Other Tracking Technologies: (e.g., local storage, session storage if applicable).
[Crucial: Link to your Cookie Policy or provide clear information on how users can manage cookie preferences.]

C. Information from Third Parties:

• If you receive information about users from third-party services (e.g., social media logins, analytics providers, advertising partners), list them and the type of information received.
Example: "If you log in via Google, we receive your name and email address from Google."

2. How We Use Your Information
‍Explain the purposes for which you use the collected data. This should align with legal bases for processing (e.g., consent, contract, legitimate interests).

• To Provide and Maintain Our Services: To operate, maintain, and improve the functionality of Menten.ai, process transactions, and provide customer support.
• To Personalize Your Experience: To tailor content and features based on your usage and preferences.
• To Communicate with You: To send transactional emails (e.g., password resets, order confirmations), updates, security alerts, and marketing communications (if you've opted in).
• For Analytics and Research: To understand how users interact with our Site, analyze trends, and perform research to improve our services.
• For Security and Fraud Prevention: To protect the integrity and security of our Site, prevent fraudulent activities, and enforce our terms of service.
• For Marketing and Advertising: To deliver targeted advertisements and promotional offers (if applicable and with appropriate consent).
• To Comply with Legal Obligations: To meet legal requirements, respond to legal requests, and protect our rights.

3. How We Share Your Information
‍Detail who you share information with and for what purpose.

• Service Providers: We may share your information with third-party vendors and service providers who perform services on our behalf (e.g., hosting, payment processing, analytics, customer support, email delivery). These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or subpoena).
• To Protect Our Rights: To enforce our terms of service, protect our rights, privacy, safety, or property, and that of our users or the public.
• Affiliates: We may share your information with our current or future affiliates for purposes consistent with this Privacy Policy.
• Anonymized/Aggregated Data: We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for various purposes, including analytics, research, and marketing.

4. Your Choices and Rights
‍This is a crucial section, especially for GDPR/CCPA compliance.

• Accessing and Updating Your Information: How users can access, correct, or update their personal information (e.g., through account settings).
• Opting Out of Marketing Communications: How users can unsubscribe from marketing emails.
• Cookie Preferences: How users can manage their cookie settings (link to your cookie policy/tool).
• Do Not Track (DNT) Signals: State your policy on DNT signals (though DNT is not legally binding).
• Data Portability: (GDPR) The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Erasure ("Right to Be Forgotten"): (GDPR) The right to request the deletion of your personal data under certain circumstances.
• Right to Restrict Processing: (GDPR) The right to request that we limit the way we use your data.
• Right to Object to Processing: (GDPR) The right to object to certain types of processing (e.g., direct marketing).
• Withdrawing Consent: If you process data based on consent, explain how users can withdraw it.
• How to Exercise Your Rights: Provide clear instructions and contact information for users to exercise these rights.

5. Data Security
‍Explain the measures you take to protect user data.

• We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, alteration, and destruction.
• Examples: "We use SSL/TLS encryption for data in transit," "Data is stored on secure servers with restricted access," "Regular security audits."
• [Disclaimer: Acknowledge that no method of transmission over the Internet or electronic storage is 100% secure.]

6. Data Retention
‍State how long you retain user data.

• We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
• Criteria for determining retention periods: type of data, purpose of collection, legal obligations.

7. International Data Transfers
‍If you transfer data across borders (e.g., you are in Europe but host data in the US, or vice versa), you must address this.

• If you transfer personal data outside of the European Economic Area (EEA) or other regions with robust data protection laws, describe the safeguards in place (e.g., Standard Contractual Clauses, adequacy decisions, Privacy Shield for US companies - though Privacy Shield is no longer valid, refer to its successor if applicable).

8. Children's Privacy
‍If your service is not intended for children, state this clearly.

• Our Site is not intended for individuals under the age of [e.g., 13 or 16, depending on applicable law]. We do not knowingly collect personal information from children without parental consent. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

9. Links to Other Websites
• Our Site may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy
• We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
• We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We may also notify you through other means, such as email.
• Your continued use of the Site after any changes indicates your acceptance of the updated Privacy Policy.

11. Contact Us
‍Provide clear contact information for privacy-related questions.

• If you have any questions about this Privacy Policy or our data practices, please contact us at:

• Email: [Your Support Email Address - e.g., privacy@menten.ai]
• Mailing Address: [Your Company's Physical Address (Optional, but good for legal notices)]